Frequently Asked Questions
If you or a covered dependent face the prospect of an organ transplant, it's a time filled with questions. The National Transplant Network Team is here to help. This page gives you answers to common questions
What is the National Transplant Network?
The National Transplant Network is a network of facilities with transplant programs that are available to provide members with transplant services.
What types of transplants does the National Transplant Network offer?
The National Transplant Network offers services for all covered solid organ transplants and stem cell transplants.
What types of transplants are covered?
Transplant benefits are specific to the member's health plan. The National Transplant Network does not have access to health plan information or benefits eligibility. Please contact your employer or refer to the phone number on your insurance card for questions about plan eligibility or benefits.
How does the National Transplant Network select the facilities in its transplant network?
We review programs based on quality statistics that are publicly available and reflect the most important aspects of transplant care: patient outcomes, volumes and wait times. For information about National Transplant Network selection criteria view Guidelines for Transplant Programs.
Who determines which facility within the National Transplant Network a member will use?
The member and their doctor will select which National Transplant Network program is most appropriate for them.
What repricing options does the National Transplant Network offer?
The National Transplant Network has dedicated specially trained staff to handle claims repricing quickly and efficiently.
If I access the National Transplant Network, do I also have access to the ChoiceCare Network?
No. The ChoiceCare Network and the National Transplant Network are offered separately. Refer to your benefit administrator to determine your specific network for general medical benefits.
How can Self-Funded Employer Groups or TPAs get more information about leasing the National Transplant Network?
Contact a network consultant at chcnetwork@humana.com or 1-502-580-4107
