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Member FAQs

Following are the most common questions we receive about ChoiceCare Network from health plan members. If you have a question that isn’t addressed here, feel free to Contact Us

ChoiceCare Network

Is ChoiceCare Network an insurance company?

No. We provide a provider network that is accessible through your employer's benefit plan.

How would using a ChoiceCare Network provider save me money?

When you go to a provider who participates with ChoiceCare Network, plan benefits are based on a negotiated rate. This translates to less money "out of pocket" for plan members. Please make sure your health plan includes access to ChoiceCare Network before you use ChoiceCare Network providers.

Can I go to a ChoiceCare Network provider while traveling?

ChoiceCare Network provides access to healthcare providers throughout the United States, subject to any restrictions of your health plan. With more than 460,000 providers and 2,700 hospitals, ChoiceCare Network is almost everywhere you may be. Make sure that you bring your insurance card with you when you travel; if you need to find an in-network provider, just call the phone number on the back of your card.

How do I find a ChoiceCare Network provider?

If your health plan includes access to ChoiceCare Network providers, please visit your health plan Website or call the phone number on your insurance card. Your health plan may not include access to all ChoiceCare Network providers, so you should use the search features on this Website only if your health plan directs you to do so.

How can I get a copy of the provider directory?

Please call the phone number on your insurance card to obtain a copy of a provider directory or visit your insurance company's Website.

How can I get a copy of the provider directory?

Please call the phone number on your insurance card to obtain a copy of a provider directory or visit your insurance company's Website.

Is the ChoiceCare Network nationally recognized?

ChoiceCare Network's commitment to maintaining access to quality providers is recognized by URAC, a leading accreditation organization for the health care industry. ChoiceCare is fully accredited with URAC for Health Network and Credentialing.

If I access the ChoiceCare Network, do I also have access to the National Transplant Network?

No. The ChoiceCare Network and the National Transplant Network are offered separately. Refer to your benefit administrator to understand your transplant benefits.

National Transplant Network

What is the National Transplant Network?

The National Transplant Network is a network of facilities with transplant programs that are available to provide members with transplant services.

What types of transplants does the National Transplant Network offer?

National Transplant Network offers services for all covered solid organ transplants and stem cell transplants.

What types of transplants are covered?

Transplant benefits are specific to the member's health plan. The National Transplant Network does not have access to health plan information or benefits eligibility. Please contact your employer or refer to the phone number on your insurance card for questions about plan eligibility or benefits.

How does the National Transplant Network select the facilities in its transplant network?

We review programs based on quality statistics that are publicly available and reflect the most important aspects of transplant care: patient outcomes, volumes and wait times. For information about National Transplant Network selection criteria view Guidelines for Transplant Programs.

Who determines which facility within the National Transplant Network a member will use?

The member and their doctor will select which National Transplant Network program is most appropriate for them.

If I access the National Transplant Network, do I also have access to the ChoiceCare Network?

No. The ChoiceCare Network and the National Transplant Network are offered separately. Refer to your benefit administrator to determine your specific network for general medical benefits.